Muse & Craft
Last updated: December 2025
This Shipping & Returns Policy explains how orders are processed, shipped, and handled if something goes wrong. By placing an order with Muse & Craft, you agree to the terms below.
Shipping Destinations
We offer worldwide shipping to most countries.
At this time, we do not ship to:
- PO Boxes
- APO/FPO (military) addresses
Shipping availability is shown automatically at checkout based on your delivery address.
Processing & Fulfillment
All products sold by Muse & Craft are made to order.
Processing Times:
Orders are processed within 2 business days before shipping.
- Orders are processed Monday to Friday
- Orders placed after 5:00 PM CST are processed the next business day
- Orders placed on weekends or holidays are processed the following business day
- During peak seasons or high-volume events, processing times may increase
Some orders may be fulfilled from different production facilities depending on your location. If this happens, items may be shipped separately.
Shipping Methods & Tracking
We offer both standard and express shipping through Printify’s international carriers.
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number (when available)
Delivery timelines are estimates only and may vary based on location and carrier conditions.
Delivery Guarantee
Muse & Craft guarantees shipment of your order — not delivery by a specific date.
We are not responsible for delays caused by:
- Shipping carriers
- Customs authorities
- Weather or natural disasters
- Labor strikes
- Global disruptions
- Events outside our control
Customs, Duties & Taxes
Customers are solely responsible for:
- Import duties
- Customs fees
- VAT / GST
- Brokerage charges
- Any additional fees charged by local authorities
These charges are not included in product or shipping prices unless clearly stated at checkout.
If a package is:
- Refused due to customs fees
- Abandoned
- Seized
- Destroyed by customs
No refund will be issued under any circumstance.
Customs delays are outside our control and are not grounds for refund.
Incorrect Address & Failed Delivery
Please ensure your shipping address is correct before completing your order.
- Address changes are allowed only before shipment
- Requests must be submitted within 5 days of placing the order
- Orders returned due to incorrect or incomplete address are not refundable
- No reshipping will be offered for address errors
- If a returned package is received, only the product price may be refunded (shipping is not refundable)
Lost Packages
An order is considered lost only if:
- There has been no delivery update for 40 days
- The carrier confirms the loss
Refunds are issued only when the carrier verifies loss.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 30 days of delivery
- Email is required for all claims
- Photos must be provided
- Original packaging may be required
If the issue is confirmed, we will issue:
- A replacement (no refunds for damaged items unless required by law)
Delivered but Not Received
If tracking shows your order as “Delivered” but you did not receive it, we will offer:
- One replacement shipment upon verification
Refund Policy
Refunds are issued under limited conditions:
We do not offer refunds for:
- Shipping delays
- Buyer’s remorse
- Sale items
- Holiday collections
- Incorrect address issues
- Refused customs charges
We do offer refunds for:
- Defective items
- Print errors
- Wrong item sent
- Quality issues
All refunds:
- Are processed to the original payment method
- Exclude shipping fees
- Are not issued as partial refunds
We reserve the right to deny refunds for:
- Excessive claims
- Abuse of policy
- Suspected fraud
Order Cancellations
Orders may be canceled before production begins.
Once an order enters production, cancellation is not possible.
Returns & Exchanges
We do not accept returns or exchanges.
Each product is made to order and cannot be resold.
Product Disclaimer (Print-on-Demand)
Due to the nature of print-on-demand manufacturing:
Slight variations are considered normal, including but not limited to:
- Color differences between screen and print
- Minor print placement variations
- Cosmetic manufacturing tolerances
These are not considered defects.
Third-Party Responsibility Disclaimer
Payment processing and fulfillment are handled by external platforms such as:
- Printify
- PayPal
- Mercado Pago
Muse & Craft is not responsible for service failures or technical issues beyond our system control.
Fraud & Chargebacks
Filing a chargeback without contacting us first may result in:
- Account restriction
- Loss of refund eligibility
- Permanent order blocking
We reserve the right to contest illegitimate disputes.
Force Majeure
We are not liable for delays or failures caused by:
- Natural disasters
- Labor strikes
- Pandemics
- Armed conflict
- Government actions
- Carrier disruptions
- Customs interference
Limitation of Liability
Muse & Craft is not liable for:
- Indirect damages
- Lost profits
- Delayed delivery consequences
- Third-party service failures
Our maximum liability is limited to the amount paid for the product.
Governing Law
All disputes shall be governed by the laws of Mexico.
Contact
For shipping issues or claims:
Email: museandcraftstore@gmail.com
Response time: within 72 hours