GENERAL QUESTIONS
What is Muse & Craft?
Muse & Craft is an online lifestyle store offering thoughtfully designed physical products including apparel, home décor, office accessories, bags, tech accessories, and art-inspired items.
Where is Muse & Craft based?
Muse & Craft operates online from Mexico and serves customers worldwide.
Do you have a physical store?
No. We are an online-only business.
PRODUCTS & ORDERS
What kind of products do you sell?
We offer physical goods only, including:
- Apparel
- Office accessories
- Home décor
- Bags
- Gadget accessories
- Art products
All products are produced and fulfilled by trusted third-party partners.
Are your products handmade?
Our products are printed and fulfilled on demand by professional production partners to ensure quality and sustainability.
Do you offer custom or personalized items?
Currently, we do not offer custom or personalized products.
Do you sell digital products?
No. We currently sell physical products only.
PAYMENTS & PRICING
What payment methods do you accept?
We currently accept:
- PayPal
- MercadoPago
What currency are prices shown in?
All prices are displayed in USD.
Will I be charged taxes or customs fees?
Depending on your country, import taxes, duties, or VAT may apply.
These charges are not included in the price and are the responsibility of the customer.
Can you cancel my order?
Yes. We reserve the right to cancel orders if fraud is suspected or if payment fails.
SHIPPING & DELIVERY
Where do you ship?
We ship worldwide.
How long does it take to ship my order?
Processing and shipping times vary by product and location.
Full timelines can be found on our Shipping & Returns Policy page.
Can I change my shipping address after ordering?
If your order has not entered production, we may be able to update the address.
Contact us immediately at museandcraftstore@gmail.com.
What happens if I entered the wrong address?
Orders shipped to incorrect addresses provided by the customer are not refundable.
RETURNS & REFUNDS
What is your refund policy?
Refunds are only issued if the delivery carrier officially confirms that your package is lost.
Can I return my order if I change my mind?
Returns due to personal preference are not accepted at this time.
Will I receive a replacement if something goes wrong?
Yes. If a valid delivery issue is confirmed, a replacement is our primary solution.
How long do I have to file a claim?
You must submit claims within 30 days of the shipping date.
Who pays for return shipping?
The customer covers the cost of return shipping.
INTERNATIONAL CUSTOMERS
Do you ship internationally?
Yes. We ship worldwide.
Who pays customs fees?
Customers are responsible for any import taxes, VAT, or customs fees required by their country.
What laws apply to my purchase?
All purchases are governed by the laws of Mexico, and disputes are handled in Mexican courts.
ACCOUNT & PRIVACY
Do I need an account to order?
Yes. You must create an account to place an order.
How is my personal data used?
Your information is processed in accordance with our Privacy Policy, which explains:
- Data collection
- Cookies
- Analytics usage
- Email marketing preferences
Can I unsubscribe from emails?
Yes. You can unsubscribe from marketing emails at any time.
Transactional emails will still be sent for your order.
COPYRIGHT & USE
Can I reuse your designs?
No. All designs are owned by Muse & Craft and are intended for personal use only.
Can I resell your products?
No. Reselling or reproducing our designs is not allowed.
Can I copy content from your website?
No. Copying any part of this website without permission is strictly prohibited.
⚠ SAFETY & LIABILITY
Can you guarantee product outcomes?
No. All products are provided “as is” without warranties.
Are you responsible for delays?
We are not responsible for shipping delays, customs issues, or third-party provider delays.
What if your website is down?
We are not liable for interruptions or errors caused by external systems.
CONTACT & SUPPORT
How can I contact you?
Email us at:
How fast do you respond?
We reply within 72 business hours.
NEED HELP?
If your question wasn’t answered here, email us and we’ll be happy to assist.